Frequently Asked Questions:
We provide free shipping to customers within the U.S.
Your purchase will be shipped usually the same or next day and will be sent via Priority US mail. You should receive your purchase within 2 to 3 working days. A signature will be required. High value items may be shipped by FedEx or UPS, overnight or 2-day service, as required by our insurer. Other arrangements may be agreed upon if necessary.
Secure Payment is provided through Paypal, where you can use your credit card or Paypal account. For other forms of payment please contact us. California residents pay 8.125% state sales tax on purchases.
1. Credit cards are subject to prior and full verification. Cardholder’s name and address must match shipping/billing address before transaction will be completed. For security reasons, when paying by credit card, we MUST ship your purchase to the billing address of the card.
2. Bank-to-Bank Wire Transfer: Contact us with the item numbers you wish to purchase and we will provide our bank wire transfer instructions. Normally, we receive payment on Bank-to-Bank Wire Transfers within 24 hours.
3. Cashier’s Check, Money Order or Postal Money Order: Allow up to 10 business days from receipt of your payment for the check to clear before we will ship your purchase.
Returns or exchanges must be completed within 10 days of delivery. Returns and exchanges are not permitted and will be refused if the jewelry item has been used, worn, or altered from its original condition in any way (including engraving, sizing or the removal of links, tags, etc). Special order and custom order items, and deposits for special orders, are not returnable and are not refundable under any circumstances. Special order/custom order items include, but are not limited to items ordered in a non-stock size, any item that must be altered from its original design, and any item not in stock that must be ordered from the manufacturer.
A Return Authorization number is required prior to returning any merchandise to us. Return authorizations must be requested by the customer within 5 days of the date of delivery and a Return Authorization number must appear on the outside of the returning package. Any return that does not have a Return Authorization number will be refused. Your return should include all packaging, certificates, if any, and all original documentation. To obtain a return authorization number, send your request to firstname.lastname@example.org. We will respond promptly. Returns must be made by US Postal Service and should be addressed to EWJ.COM, Box 609, Forestville, CA 95436. Please insure the package for your protection. You will be responsible for your purchase until we have received it. For security reasons, the word “jewelry” should not appear on the package.
We collect basic information to properly manage your email account.
You will receive product updates, specials and notifications. At any time, you may unsubscribe from our emails by clicking on the unsubscribe link at the bottom of our emails.
When you order, we need to know your name, email address, mailing address and phone. Credit card or other payment information is collected by Paypal, our checkout provider. We do not ask for or have access to that information.
Collection of Information: We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to our mailing list.
Cookie/Tracking Technology: Our website may use cookie and tracking technology to help us understand how visitors use it. Cookies can also help customize the website for visitors, for example by keeping items in your shopping cart. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information.
Distribution of Information: We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security: Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.